INCREASE CUSTOMERS BY 7% IN 6 MONTHS
About the Client:
ServiceLink is the premier national provider of mortgage services under the parent company Fidelity National Financial, Inc. (NYSE: FNF), a Fortune 500 company. It is a provider of title insurance and settlement services to the real estate and mortgage industries.
Industry
Mortgage Services
The Project Challenges:
Service Link was facing operational challenges after the merger and required the integration of supporting and operational process applications. The other concerns affecting were lack of visibility in business process and an immediate need of data amalgamation to have updated information to better serve customers.
Visvero's Solutions Approach:
Visvero devised a plan of action through a system integration project to help achieve data integration solutions across systems enabling synchronization throughout the information technology infrastructure resulting in smooth operations. Our approach helped the client to achieve:
To gain more visibility into business operations after a merger
To track and analyze the inventory asset acquisition and liquidation efficiency
To improve the quality of service to clients through faster response times.
Overall Performance & Results:
Visvero designed a productivity analytics application to help monitor and analyze different processes to improve response times to clients.
It resulted in:
Increased response times to clients, which demonstrates a key value-based competitive advantage over low-cost rivals.
Easier to monitor asset acquisition and liquidation information and determine salesperson productivity.
Developing and presenting key metrics in a way that effectively communicated ongoing operational performance to clients.
Ability to gain immediate insight into business operations as compared to 8-12 hours wait times earlier. This also resulted in saving 500-man hours for the organization on an annual basis.
Easier to monitor asset acquisition and liquidation information and determine salesperson productivity. Generated a new revenue stream by being able to offer analytics as a value-added service to clients. The new service add-on has an annuity potential of increasing sales by 6% – 8% from current clients without any change in the cost structures.
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